Green cleaning

AGREEMENT OVERVIEW:
These Terms and Conditions (“Agreement”) outline the services provided by Green Cleaning (“Service Provider”) to the property owners (“Client”) of short-term rental properties. By signing accepting the estimate in Jobber, the Client agrees to abide by the terms set forth herein.

SERVICES PROVIDED:
The Service Provider agrees to perform cleaning services detailed on the Checklist. Services may include, but are not limited to general cleaning, deep cleaning, laundry, and restocking of essential supplies.

LIMITATION OF RESPONSIBILITY:
Green Cleaning is not responsible for repairs related to furniture, plumbing, electrical systems, or appliances within the property. Additionally, our cleaning technicians are not responsible for lawn care, snow removal, or the disposal of garbage off of the property. Our services are strictly limited to cleaning tasks as outlined in the provided checklist.

SCHEDULING:
All cleaning requests must be submitted in advance via email or text message, Each request must include the check-in date, checkout date, number of guests/pets, and any important information such as early check-in or late checkout. (EX. New Booking 10/2-10/5; 3 guests + 1 dog)

Cleaning requests are scheduled on a first-come, first-served basis and are subject to the availability of our Cleaning Technicians. We encourage Clients to submit new cleaning requests as soon as new bookings are made to ensure availability.

Please note that cleaning appointments are not guaranteed to be completed the same day as a checkout, unless previously communicated and confirmed.

The dates and times of each cleaning appointment will be detailed in your appointment text confirmation. Please be mindful of the scheduled cleaning appointment to ensure new guests are not entering the property before a cleaning appointment has occurred.

To ensure our Cleaning Technicians have sufficient time to address unforeseen issues, such as late checkouts or properties that have been left in poor shape by previous guests, please allow for at least 5 hours between each booking.

PAYMENT:
The Client agrees to pay the Service Provider the full amount after each appointment is completed by credit card through the Client Hub using the invoice link sent via text/email.

Payments are to be made within 24 hours of the invoice being sent. A late fee of $25 will be added after 72 hours of non-payment.

Lack of payment of previous cleanings means we will be unable to service your property until all invoices are paid in full.

If a history of late payment has been established, payment prior to cleaning will be required.

A credit card is required on file as a form of payment.

HOLIDAYS:
Green Cleaning will be closed on the following holidays, and cleaning appointments will not be available on these dates:

- November 28, 2024 (Thanksgiving)

- December 24, 2024 (Christmas Eve)

- December 25, 2024 (Christmas Day)

- April 20, 2025 (Easter Sunday)

- July 4, 2025 (Independence Day)

Clients are encouraged to schedule their cleaning appointments accordingly, as services will not be provided on these days.

BIOHAZARD:
Green Cleaning reserves the right to refuse cleaning services in any property or area where mold, rodent infestation, or bug infestation is present. The presence of these conditions poses health risks and may require specialized remediation.

Additionally, if biohazardous waste such as blood, feces, or urine is identified, an additional fee of $100 may be applied for the cleaning of such waste outside of ordinary circumstances to provide or replace special cleaning tools or materials and/or for additional time spent with such dealings. This additional fee will be discussed with the Client and must be agreed upon before the cleaning service takes place.

SAFETY:
The safety of our cleaning technicians is of utmost importance at Green Cleaning. Our cleaning technicians are not authorized to:

- Climb ladders higher than a two-step ladder.

- Move heavy or large furniture.

- Complete tasks that pose safety concerns, such as climbing to make unsteady beds, using broken stairs, cleaning unsecured glass shower doors, etc.

-Snow removal; our cleaning technicians are not able to perform any sort of snow removal, including but bnot limited to shoveling or snow-blowing porches, walkways, or driveways. Please note that all access to your property must be clear and safe for our technicians to enter the property. If walkways and/driveways are not cleared of snow, ice, or slush, your appointment may be rescheduled to a later date.

If any safety concerns arise during the cleaning process, our technicians reserve the right to refuse the task and will immediately bring these concerns to the Client's attention. We appreciate your understanding and cooperation in maintaining a safe working environment.

ENTRY:
Green Cleaning does not handle or carry any keys. All access to the property and any storage areas must be provided through keyless access or a lockbox.

It is essential that properties are available to our cleaning technicians during the scheduled cleaning time. In the event that guests remain on the property beyond the designated checkout time, they will be promptly informed that access is needed. A 15-minute grace period will be allowed for any remaining guests. If guests do not depart within this grace period, Green Cleaning reserves the right to reschedule the cleaning appointment to the next available time.

Clients will be promptly informed of any late departures and if Cleaning technicians are unable to enter the property and the appointment has to be rescheduled.

ALARM SYSTEMS:
All alarm codes must be provided to Green Cleaning at the time of booking. Green Cleaning is not liable for any false alarm charges due to code changes not brought to their attention before servicing the property.

LAUNDRY SERVICE:
Green Cleaning offers the option to complete laundry either on-site or off-site, based on the Client's preference.

Off-Site Laundry: If laundry is to be completed off-site, a separate price will be provided, and this will be discussed and agreed upon with the Client prior to service.

On-Site Laundry: For on-site laundry, it is recommended that guests strip the sheets from all used beds and place them with all used towels near the washing machine. Our cleaning technicians will make every effort to complete all laundry within the allotted appointment time.

In the event that laundry needs to be taken off-site for completion, a separate fee may apply, and an invoice will be sent. This will be discussed with the Client beforehand.

Any issues with the washer and/or dryer that may impede the ability to complete laundry in a timely manner will be communicated to the Client immediately.

To ensure a smooth process, a total of 3 sets of sheets for each bed and 2 sets of towels for each guest must be available on-site. This is important in case any items become stained beyond removal or are misplaced by guests.

RESTOCKING SUPPLIES:

We understand that most property owners may not be in the area, so Green Cleaning offers to maintain inventory and restock items as requested. We will report when items such as toilet paper, paper towels, soap, laundry detergent, etc. are running low and we offer two convenient options to restock the items.

1. Clients may have items shipped directly to Green Cleaning and once the shipment has arrived, the Cleaning Technicians will bring the items with them to the next scheduled cleaning appointment. If this option is selected, please send a screenshot of the order (including the tracking number and delivery date). Items shipped should not exceed the storage space at the property. We are unable to store items at our office for extended periods of time.

2. Clients may choose to have supplies purchased directly by Green Cleaning. If this occurs, the cost of the items will be added to the next invoice sent and the Cleaning Technician will bring the items with them to the next scheduled cleaning appointment.

EMERGENCY FEE:
In the event that a Cleaning Technician is dispatched to a property outside of a scheduled appointment to provide emergency services, such as changing batteries, unlocking or opening the property or supply closet, meeting guests or other contractors, an emergency fee of $100 may be applied. This fee will be discussed and agreed upon with the Client before the cleaning technician is dispatched to the property.

PRICE INCREASES:
Clients are given advance notice of any price increases. Green Cleaning reserves the right to raise prices at any time.

QUALITY CONTROL:
Green Cleaning conducts random quality control checks on properties to ensure the highest standards of cleanliness and service. These checks are performed during the final phase of cleaning and will not affect the stay of your guests.

If, for any reason, you have quality concerns regarding the cleaning service, please notify us within 24 hours of the completion of the cleaning. We will promptly dispatch a cleaning technician to address and remedy the situation.

DAMAGES AND MISSING ITEMS:
Our cleaning technicians are trained to be vigilant in identifying any damages or missing items upon arrival at your property. In the event that a cleaning technician notices any damages or items that are missing, they will document it and the Client will be notified immediately.

Employees of Green Cleaning are covered under our insurance policy in the event that they accidentally break something during an appointment. We trust that our staff will report any damages they cause, and we will work with the Client to rectify the situation.

PHOTOGRAPHY AND VIDEOGRAPHY:
To ensure that quality cleaning is occurring, we may ask our Cleaning Technicians to take photos of each room before and/or after cleaning. Photos will be taken to document any pre-existing damage and as a reference when items are removed for cleaning and then placed back (countertops, vanities, etc.). Unless otherwise discussed, photos may be used on our website, social media accounts, and for other marketing purposes. No photo will be used that contains any identifying or personal information. This includes addresses, contact information, client names, or photos of individuals. Please let us know if you would like to opt out of using your photos for marketing purposes.

NON-SOLICITATION OF EMPLOYEES:
When a client enters into an agreement for services with Green Cleaning the client understands that they will pay a $1,500 training fee to Green Cleaning if they engage in a working relationship directly with any employee of Green Cleaning during the course of service other than through Green Cleaning.

OUR GUARANTEE:
We want you to be absolutely 100% satisfied with the cleaning service you receive. Please report any concerns within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.